The SBI credit card customer care number you can call for free from any phone in India is 1800 180 1290. SBI Card also lists 1860 180 1290 and 1860 500 1290, and a local option where you dial 39 02 02 02 after your city’s STD code. Customer care executives answer from 8 AM to 8 PM, Monday to Saturday. If your card is lost or you spot a transaction you did not make, you don’t have to wait for those hours: send BLOCK followed by the last 4 digits of your card to 5676791 from your registered mobile number, and the card is blocked straight away.
Every number, email ID, and address in this guide was checked against SBI Card’s official pages as of now. That matters for a page like this, because old and fake “SBI customer care” numbers circulate widely online. SBI Card (SBI Cards and Payment Services Ltd) is also a different company from State Bank of India, and the two have separate helplines, so calling the bank about a credit card usually wastes your time.
Which SBI Card Contact Should You Use?
The right channel depends on what you need. This table gives the official contact for each common situation, so you can go straight to the one that fits.
| What You Need | Official SBI Card Contact |
|---|---|
| Talk to customer care (free) | 1800 180 1290 |
| Other customer care numbers | 1860 180 1290, 1860 500 1290, or your STD code + 39 02 02 02 |
| Lost or stolen card | SMS BLOCK XXXX to 5676791, or block in the app or on sbicard.com |
| customercare@sbicard.com | |
| 9004022022 (send OPTIN first) | |
| SMS services | 5676791, from your registered mobile number |
| Complaint not resolved | Nodal Officer: Nodalofficer@sbicard.com, 1860 180 7777 |
| Mis-selling or harassment by an agent | 080-39356050 |
| Change registered mobile or email | App or website with OTP, or contactchange@sbicard.com with KYC documents |
| AURUM cardholders | 1860 500 2000, aurum@sbicard.com |
Stay safe: SBI Card will never ask for your card PIN, CVV, OTP, or net banking password on a call, an SMS, WhatsApp, or email. If anyone asks for them, end the conversation and call the official number yourself.
SBI Credit Card Toll-Free Number and Other Helplines
SBI Card’s official customer care page lists four phone numbers for credit card support. They all reach the same customer care service, but they are not all free to call.
| Number | Type | Call Cost | Notes |
|---|---|---|---|
| 1800 180 1290 | SBI credit card toll-free number | Free | Works from any phone in India |
| 1860 180 1290 | Customer care | Charged as per your telecom plan | Also written as 18601801290 |
| 1860 500 1290 | Customer care | Charged as per your telecom plan | Alternate line |
| STD code + 39 02 02 02 | Local number | Local call rate | For example, 022 3902 0202 in Mumbai |
Numbers starting with 1860 are not toll-free. What you pay depends on your operator and plan, so if you want a free call, dial 1800 180 1290. This is also the SBI Card customer care number printed on every SBI Card office listing. People sometimes search for the SBI credit card helpline number or the SBI card customer care number as if they were different services; they are the same set of numbers above.
Is SBI credit card customer care available 24×7?
Not for every kind of call. SBI Card’s grievance redressal policy (version 1.7) says executives are available from 8 AM to 8 PM, Monday to Saturday, and that its lines stay open 24×7 for emergency and premium services. So when people search for the SBI credit card customer care number 24×7 or the SBI credit card toll-free number 24×7, the honest answer is that the numbers stay the same, but round-the-clock help is only for emergencies.
| Situation | Help Available 24x7? | What to Do |
|---|---|---|
| Lost or stolen card | Yes | Block it by SMS, app, or website, then call the helpline |
| Transaction you did not make | Yes | Block the card first, then call and report it |
| Bill, payment, rewards, EMI, or other queries | No; executives work 8 AM to 8 PM, Monday to Saturday | Call during these hours, or use the app, website, or WhatsApp at other times |
These are the official SBI card customer care timings. If you have a general question late at night or on a Sunday, the app and WhatsApp can handle many requests, and you can call the helpline the next working day for anything else.
How to talk to an SBI Card customer care executive
Reaching a person is the step most callers find hardest. This is the usual flow:
- Call 1800 180 1290 or 1860 180 1290 between 8 AM and 8 PM, Monday to Saturday. Calling from your registered mobile number makes verification quicker.
- Choose your language when the automated system (IVR) asks.
- Listen to the menu and pick the option for your issue, or the option to speak to an executive. SBI Card’s IVR menu guide lists “Press 9” for an executive, but menus change, so follow what you hear on the call.
- Answer the verification questions. Give only what the official process asks for, and never your PIN, CVV, or OTP.
- Before the call ends, ask for the service request or complaint number and write it down. You will need it if you have to follow up or escalate.
If one line is busy, try another listed number, such as the local 39 02 02 02 number with your STD code.
SBI Card numbers vs SBI Bank numbers
SBI credit cards are issued by SBI Card, while the State Bank of India runs savings accounts, debit cards, loans, and YONO. Their helplines are separate, and the bank cannot fix most credit card issues.
| Number | Belongs To | Call It For |
|---|---|---|
| 1800 180 1290, 1860 180 1290, 1860 500 1290, STD + 39 02 02 02 | SBI Card | Credit card bills, limits, rewards, blocking, disputes |
| 1800 1234, 1800 2100, 1800 11 2211, 1800 425 3800, 1800 11 1101 | State Bank of India (SBI Bank contact centre) | Bank accounts, debit cards, loans, YONO |
Call the bank only if the issue sits on the bank side, such as an auto-debit for your card bill from your SBI savings account. For everything else about the card, use SBI Card’s numbers.
How to Block a Lost or Stolen SBI Credit Card
If your card is lost, stolen, or being misused, block it first and make phone calls after. Blocking takes less than a minute and stops further transactions. The SBI credit card block number for SMS is 5676791.
| Method | How | When |
|---|---|---|
| SMS | Send BLOCK XXXX to 5676791 from your registered mobile number (XXXX = last 4 digits of your card) | Any time |
| Website | Log in at sbicard.com and use the Report Lost Card option | Any time |
| SBI Card app | Use the block or lost card option in card services | Any time |
| Phone | Call 1800 180 1290 or 1860 180 1290 and report the card lost | 24x7 for emergencies |
After blocking, you can ask for a replacement through the Block & Re-issue option on SBI Card’s Help page or through customer care. If SBI Card has blocked your card itself, for example after missed payments or a security check, its card blocking and unblocking FAQ explains what is needed, and the helpline can tell you the exact steps for your account.
SBI Credit Card Fraud: What to Do and How Much You Pay
When you see a transaction you did not make, how fast you act decides how much you can lose. Follow these steps in order:
- Block the card by SMS (BLOCK XXXX to 5676791), in the app, or on the website.
- Call SBI Card on 1800 180 1290 or 1860 180 1290, say clearly that you are reporting an unauthorised transaction, and note the reference number. This makes sure it is logged as an SBI credit card fraud complaint, not a general query.
- Raise a dispute for the transaction from your sbicard.com account (the Raise a Dispute option) or through the helpline.
- Report online fraud to the police on the national cybercrime portal, cybercrime.gov.in, or by calling 1930.
- Keep proof: the SMS alerts, emails, screenshots and your complaint numbers.
How much of the loss falls on you
SBI Card’s grievance redressal policy sets out who bears the loss. The time limits below apply when the problem lies elsewhere in the system (a third-party breach) and not with SBI Card or with you. They are counted from when SBI Card informs you about the transaction.
| Situation | Your Liability Under the Policy |
|---|---|
| Third-party breach, reported within 3 working days | Zero |
| Third-party breach, reported within 4 to 7 working days | The lower of the transaction amount or ₹10,000 (credit limit up to ₹5 lakh) / ₹25,000 (credit limit above ₹5 lakh) |
| Third-party breach, reported after 7 working days | The policy says the customer bears the full loss |
| Loss because you shared card details, PIN, CVV, or OTP | You bear the loss until you report it; SBI Card bears losses after you report it |
| Fraud caused by a lapse at SBI Card’s end | SBI Card compensates for the actual loss |
The policy also says SBI Card gives a temporary credit for the disputed amount within 10 working days of your report. This credit is provisional. Once the investigation ends, it is either made permanent or reversed, depending on the outcome. The table is a simplified summary, not a promise for any single case; the result depends on the facts, when you reported, how you acted, and what the investigation finds.
How to Register a Complaint Against SBI Credit Card
For any SBI credit card complaint, start with customer care and keep the reference number from your very first contact. Each later step of escalation asks for it.
| Channel | How to Use It |
|---|---|
| Phone (SBI credit card complaint number) | 1800 180 1290, 1860 180 1290, 1860 500 1290, or STD code + 39 02 02 02 |
| SBI credit card complaint email ID | customercare@sbicard.com, from your registered email ID |
| Online after login | Write through the mailbox at sbicard.com/email, or use Raise a Dispute for a transaction |
| App or ILA chatbot | Raise a service request in the SBI Card app or chat with ILA |
| By post | Manager, Customer Care Services, SBI Cards & Payment Services Ltd, DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon 122002 |
When you write, keep the complaint short and complete: the last 4 digits of your card (never the full number in a normal email), the date and amount of the transaction, what went wrong, what you want SBI Card to do, and any earlier reference number. WhatsApp is useful for account services, but for a formal complaint, phone or email gives you a clearer reference number.
How to check SBI credit card complaint status
Keep the complaint or interaction reference you were given. You can ask for the status on the helpline or in the logged-in mailbox on sbicard.com. If the complaint is still open and you are not happy with the progress, use the “Escalate your Interactions” link on SBI Card’s contact page, which takes the matter to the Nodal Officer.
How long does SBI Card take to resolve a complaint?
SBI Card’s policy gives these timelines:
| Complaint Type | Timeline in SBI Card’s Policy |
|---|---|
| Normal complaints | 7 working days |
| Fraud, third-party, legal, or document retrieval cases | 30 working days |
| Chargeback cases | 45 to 90 working days, or as per card network guidelines |
| Unauthorised transaction disputes | Resolution within 90 days of receiving the complaint |
SBI Card Escalation Matrix: Nodal Officer and Above
If customer care does not solve your problem, escalate one level at a time and quote your earlier reference number at every step. This is the SBI Card escalation matrix from SBI Card’s grievance redressal policy:
| Level | Contact | When to Use It |
|---|---|---|
| 1. Customer care | Helplines, customercare@sbicard.com, app, website | Your first complaint |
| 2. Nodal Officer | Nodalofficer@sbicard.com, phone 1860 180 7777 | No reply, or you are not satisfied with the reply |
| 3. Principal Nodal Officer | PrincipalNodalOfficer@sbicard.com | The Nodal Officer’s reply is not satisfactory |
| 4. Customer Service Head | CustomerServiceHead@sbicard.com | The complaint is still unresolved |
| 5. RBI Ombudsman | cms.rbi.org.in | No reply within 30 days, or you are unhappy with SBI Card’s final reply |
The SBI Card nodal officer email ID is Nodalofficer@sbicard.com, and the nodal officer’s contact number is 1860 180 7777. As of now, SBI Card’s contact page mentions Mr. Prosenjit Dhar as Nodal Officer and Mrs. Rupali Bhardwaj as Principal Nodal Officer, with the address DLF Infinity Towers, Tower C, 10th–12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon 122002. The grievance policy also gives a postal address for the Nodal Officer: PO Bag 28, GPO, New Delhi 110001. If you are looking for an SBI Card grievance email ID, use these escalation emails in order rather than writing to all of them at once.
SBI Card also has an Internal Ombudsman. Customers do not file there directly; the policy says complaints that SBI Card fully or partly rejects are sent to the Internal Ombudsman for review before the final reply.
Mis-selling and harassment complaints
If a sales agent pushed a card or add-on on you with wrong promises, or a recovery agent harassed you, SBI Card has a separate line for it: 080-39356050, listed on its contact page. You can also write to customercare@sbicard.com with the date and time of the call or visit, the agent’s or agency’s name, any recordings or messages, and your earlier reference number. If it is not resolved, escalate to the Nodal Officer.
SBI credit card complaint to the RBI Ombudsman
The Reserve Bank – Integrated Ombudsman Scheme, 2026 came into force on 1 July 2026 and replaced the 2021 scheme. According to RBI’s FAQ on the 2026 scheme, you can take an SBI credit card complaint to the RBI if:
- You complained to SBI Card first, and
- SBI Card did not reply within 30 days, or you are not satisfied with its reply.
| Point | What RBI’s FAQ Says |
|---|---|
| Where to file | Online at the RBI complaint portal, by email to crpc@rbi.org.in, or by post to RBI’s Centralised Receipt and Processing Centre in Chandigarh |
| Time limit | Within 90 days after the 30 days end, or after SBI Card’s last reply, whichever is later |
| Fee | None |
| Compensation | No limit on the disputed amount; up to ₹30 lakh for consequential loss, and up to ₹3 lakh for loss of time, expenses, harassment, or mental anguish |
Before filing, keep your SBI Card complaint number, the dates, and copies of all replies ready. The Ombudsman will not take up a matter that is already before a court or another forum.
SBI Credit Card Customer Care Email ID
The SBI credit card customer care email ID is customercare@sbicard.com. This is the SBI Card email ID on SBI Card’s contact page. Write from your registered email address so the team can match the message to your account.
| Use It For | |
|---|---|
| customercare@sbicard.com | General queries, service requests, and first complaints |
| Mailbox at sbicard.com/email (after login) | Requests linked to your account, such as statement credit for reward points |
| contactchange@sbicard.com | Changing your registered mobile number or email, with KYC documents |
| aurum@sbicard.com | AURUM cardholders |
| Nodalofficer@sbicard.com | Only after customer care, with your earlier reference number |
Mention only the last 4 digits of your card in a normal email. The one exception is a request to change your contact details, where SBI Card’s contact update FAQ asks for your 16-digit card number along with KYC documents, sent to contactchange@sbicard.com. Use only the email IDs on SBI Card’s website; look-alike addresses circulating online are not official.
SBI Credit Card Customer Care WhatsApp Number
The SBI credit card customer care WhatsApp number is 9004022022, as listed on SBI Card’s WhatsApp Connect page. You need to switch the service on first, using any one of these:
- Save 9004022022 and send OPTIN on WhatsApp.
- Give a missed call to 08080945040 from your registered mobile number.
- SMS WAOPTIN XXXX to 5676791, where XXXX is the last 4 digits of your card.
- In the SBI Card app, open More, then WhatsApp Connect.
Once it is active, you can check your account summary, download your statement, pay mobile, DTH, and electricity bills, see your reward points summary, and book Flexipay EMIs. WhatsApp messages claiming to be from SBI Card on any other number are not official.
SBI Card SMS Number 5676791 and SMS Commands
SBI Card’s SMS number is 5676791. Send the SMS from your registered mobile number, with XXXX as the last 4 digits of your card. These commands come from SBI Card’s SMS service page and contact page:
| SMS to 5676791 | What It Does |
|---|---|
| BAL XXXX | Shows your card balance |
| AVAIL XXXX | Shows your available credit and cash limit |
| PAYMENT XXXX | Shows the status of your last payment |
| REWARD XXXX | Shows your reward points summary |
| ESTMT XXXX | Subscribes you to e-statements |
| DSTMT XXXX MM | Requests a duplicate statement for month MM (for example, DSTMT 1234 03 for March); available for the last 6 statements |
| OTP XXXX | Sends a one-time password for IVR or mobile transactions |
| BLOCK XXXX | Blocks a lost or stolen card |
| WAOPTIN XXXX | Starts the WhatsApp service |
The SMS page notes that a premium charge applies to each SMS, which goes to your telecom operator and the SMS provider, not to SBI Card.
The reward points keyword is REWARD, not REWARDS. If you want to use the points after checking them, the steps to redeem your SBI reward points and see what they are worth are covered separately.
Is 56767 an SBI Card number?
Many people search for 56767 SBI because some guides list 56767 as SBI Card’s SMS number. SBI Card’s current official pages list 5676791, so use that for your credit card. Searches like “DCEMI 56767” usually relate to State Bank of India’s debit card EMI service, which is a bank product, not SBI Card.
SBI Credit Card Customer Care Number City-Wise
SBI Card does not run separate credit card helplines for each city. The toll-free 1800 180 1290 works the same everywhere in India. The local option works by adding your city’s STD code to SBI Card’s published 39 02 02 02 number:
| City / State | STD Code | Number to Dial |
|---|---|---|
| Delhi | 011 | 011 3902 0202 |
| Mumbai | 022 | 022 3902 0202 |
| Bengaluru (Bangalore) | 080 | 080 3902 0202 |
| Hyderabad / Secunderabad | 040 | 040 3902 0202 |
| Chennai | 044 | 044 3902 0202 |
| Kolkata | 033 | 033 3902 0202 |
| Pune | 020 | 020 3902 0202 |
| Ahmedabad | 079 | 079 3902 0202 |
| Gurgaon (Gurugram) | 0124 | 0124 3902 0202 |
| Noida | 0120 | 0120 3902 0202 |
| Jaipur | 0141 | 0141 3902 0202 |
| Lucknow | 0522 | 0522 3902 0202 |
| Chandigarh | 0172 | 0172 3902 0202 |
| Bhubaneswar | 0674 | 0674 3902 0202 |
| Kochi (Kerala) | 0484 | 0484 3902 0202 |
| Thiruvananthapuram (Kerala) | 0471 | 0471 3902 0202 |
| Coimbatore | 0422 | 0422 3902 0202 |
| Visakhapatnam | 0891 | 0891 3902 0202 |
| Nagpur | 0712 | 0712 3902 0202 |
| Guwahati | 0361 | 0361 3902 0202 |
So the SBI credit card customer care number in Hyderabad is 040 3902 0202, along with the toll-free 1800 180 1290. The same pattern gives the SBI credit card customer care number in Chennai (044 3902 0202), Bangalore (080 3902 0202), Mumbai (022 3902 0202), Kolkata (033 3902 0202), Delhi (011 3902 0202), Pune (020 3902 0202) and Gurgaon (0124 3902 0202). There is no separate state-wide SBI credit card customer care number in Kerala; callers there can use 0484 or 0471 before 39 02 02 02, or simply the toll-free number.
These city numbers are worked out from SBI Card’s published format, so confirm it on SBI Card’s contact page if a call does not connect. Landline numbers such as 080-2594 3030 or 022-2644 5532 appear on some websites as “city helplines”, but they are not on SBI Card’s contact page, so don’t rely on them.
SBI Card Offices and Head Office Address
Phone numbers are for calls; offices are for walk-in visits and letters. SBI Card’s office directory lists 14 offices in 13 cities. All of them are open Monday to Saturday, 10 AM to 4 PM, and closed on the 2nd and 4th Saturdays. The contact number given for every office is 1800 180 1290 (or 39 02 02 02 with your STD code).
| City | Office Address (as Listed by SBI Card) |
|---|---|
| Delhi | Units 401 and 402, 4th Floor, Aggarwal Millennium Tower, E-1/2/3 Netaji Subhash Place, Wazirpur, New Delhi 110034 |
| Mumbai | Unit 301-B, 3rd Floor, Silver Utopia, Cardinal Gracious Road, Chakala, Andheri East, Mumbai 400059 |
| Bengaluru | Units 1001 and 1002, 10th Floor, A Block, Embassy Heights, 13 Magrath Road, Ashok Nagar, Bengaluru 560050 |
| Hyderabad (Secunderabad) | Units 3C, 3D and 3E, 3rd Floor, Queens Plaza, 1-8-382, S.P. Road, Secunderabad, Telangana 500003 |
| Chennai | 4th Floor, KRC Commerzone, Mount Poonamallee High Road, Porur, Chennai 600116 |
| Kolkata | 3rd Floor, Block A, Apeejay House, 15 Park Street, Kolkata 700016 |
| Pune | 6th Floor, Suyog Platinum, Mangaldas Road, Pune 411001 |
| Ahmedabad | No. 117, 2nd Lobby, 1st Floor, Sakar IX Building, Ashram Road, Navrangpura, Ahmedabad 380009 |
| Jaipur | Room 409, 4th Floor, Corporate Park, Ajmer Road, Jaipur 302006 |
| Lucknow | 3rd Floor, TC-14, Vibhuti Khand, Gomti Nagar, Lucknow 226016 |
| Chandigarh | 1st Floor, Plot No. 57, Industrial Area, Phase 1, Chandigarh 160002 |
| Bhubaneswar | Plot No. 766, Shaheed Nagar, Bhubaneswar, Odisha 751007 |
| Gurgaon (two offices) | 10th–12th Floor, DLF Infinity Towers, Tower C, Block 2, Building 3, DLF Cyber City, Gurgaon 122002; and 2nd Floor, Tower B, Block 2, Building 4, DLF Cyber City, Gurgaon 122002 |
The directory does not say which services each office handles, so call 1800 180 1290 before you visit.
SBI Card head office and registered office Details
| Office | Address |
|---|---|
| Registered office | Unit 401 & 402, 4th Floor, Aggarwal Millennium Tower, E-1,2,3 Netaji Subhash Place, Wazirpur, New Delhi 110034 |
| Corporate office (Gurgaon) | DLF Infinity Towers, Tower C, 10th–12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon 122002, Haryana |
| Customer care letters | Manager, Customer Care Services, SBI Cards & Payment Services Ltd, DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon 122002 |
For a formal letter to the SBI Card head office address, use the customer care letter address and send it by registered post or courier so you have a receipt. There is no separate head office complaint email; customercare@sbicard.com and the escalation emails above are the official route.
Customer Care for Co-Branded SBI Cards
Co-branded cards such as Flipkart, BPCL and PhonePe SBI cards are issued by SBI Card. So anything about the card itself, such as the bill, limit, blocking, rewards, or disputes, goes to SBI Card’s helplines. Questions about the partner’s own service go to the partner.
| Card | Card Queries (Bill, Limit, Block, Rewards) | Partner-Side Queries |
|---|---|---|
| Flipkart SBI Credit Card | SBI Card helplines, customercare@sbicard.com | Flipkart orders and refunds: Flipkart support |
| BPCL SBI Card and BPCL SBI Card OCTANE | SBI Card helplines | Fuel station issues: BPCL |
| PhonePe SBI Card PURPLE / SELECT BLACK | SBI Card helplines | PhonePe app issues: PhonePe support |
| Air India SBI Cards | SBI Card helplines | Flight bookings: Air India |
| IRCTC SBI Card | SBI Card helplines | Train tickets and refunds: IRCTC |
| Bank-partner SBI cards (for example, UCO Bank SBI Card) | SBI Card helplines | Bank account issues: your partner bank |
| SBI Card AURUM | 1860 500 2000, aurum@sbicard.com, as per the AURUM programme terms | Not applicable |
So the Flipkart SBI credit card customer care number for any card issue is SBI Card’s 1800 180 1290; Flipkart’s support handles orders, not the card. The card’s cashback rules and fees are covered in a separate review. The same applies to fuel cards: a BPCL SBI Card billing or rewards question goes to SBI Card, while a problem at the pump goes to BPCL. For the UCO SBI credit card customer care number, use SBI Card’s helplines or the number printed on the back of your card, not UCO Bank’s savings account helpline.
How to Close Your SBI Credit Card Through Customer Care
There is no separate SBI credit card closure customer care number. SBI Card’s card closure FAQ says you can close the account by writing to SBI Card or calling its helpline. Before you do, take care of these steps so nothing is left behind:
- Pay the full outstanding amount. Closure takes effect only after all dues are cleared.
- Redeem your reward points. Under SBI Card’s rewards FAQ, you have only 30 days after closing the card yourself to use them.
- Cancel standing instructions such as auto-debits and subscriptions linked to the card, and move them to another payment method.
- Send the request. Call 1860 180 1290 or 1800 180 1290, write through sbicard.com/email, or use the Request For Card Closure option on the Help page.
- Destroy the card. Once closure is confirmed, cut the card diagonally, and keep the request number.
Closing the primary card also closes its add-on cards. Check your final statement, and if it shows a credit balance, ask customer care how it will be refunded.
How to Update Your Mobile Number, Email or Address
Your registered mobile number receives OTPs and fraud alerts, so keep it current. SBI Card’s contact update FAQ gives these ways to change your mobile number or email:
| Method | Steps |
|---|---|
| Website | Log in, open My Profile, then Quick Contact. Enter the new number or email, verify with the OTP sent to your old number, and submit. An SBI Card representative calls within 2 working days |
| App | Open the menu, then My Profile. Tap Edit next to the mobile number, enter the details, verify with OTP, and submit |
| IVR | On the helpline, enter the new number and confirm with the OTP sent to your existing number |
| ILA chatbot | Log in, ask how to change your mobile number or email, and follow the steps |
| Send a signed request with your 16-digit card number and self-attested KYC documents from your registered email to contactchange@sbicard.com | |
| Post or walk-in | Post to SBI Card Payment & Services Ltd, P.O. Bag No. 1, DLF Qutab Enclave PO, Gurgaon 122002, or submit a signed request with KYC documents at a walk-in service desk |
To change your address, the Help page asks you to log in and use My Accounts, then KYC Renewal. You submit a KYC document through DigiLocker along with a self-declaration of your current address.
What You Can Do Without Calling Customer Care
Many routine jobs are faster in the SBI Card app or after logging in at sbicard.com than on the phone:
- Check your balance, statement, and due date. If the dates confuse you, here is how the credit card billing cycle and due date work.
- Block or reissue a card from Report Lost Card or Block & Re-issue.
- Convert purchases to Flexipay EMI.
- Check and redeem reward points.
- Update your mobile number, email, or address.
- Raise a dispute for a transaction or a service request.
- Track a new card application. If you have applied and are waiting, the SBI credit card status check explains each status and what to do next.
If your question is about interest, late fees, or other charges on your bill, it helps to understand how credit card charges are calculated before you raise a dispute. And if you don’t have an SBI card yet, the steps to apply for an SBI credit card online cover eligibility and documents.
SBI Card Customer Care Not Answering? Try This
If you can’t get through, work down this list:
- Check the time. Executives answer from 8 AM to 8 PM, Monday to Saturday. Outside those hours, only emergency help is available.
- Try another number. Switch between 1800 180 1290, 1860 180 1290 and the local 39 02 02 02 number.
- Call from your registered mobile number, so the system recognises you and verification is quicker.
- Use a written channel. Email customercare@sbicard.com or write through the logged-in mailbox, and you get a record of your request.
- Use WhatsApp or the app for balance, statements, EMI, and reward points.
- For a lost card, don’t wait for a call to connect. Block it by SMS to 5676791 right away.
Frequently Asked Questions
What is the SBI credit card customer care number?
The toll-free number is 1800 180 1290. SBI Card also lists 1860 180 1290, 1860 500 1290, and 39 02 02 02 with your city’s STD code.
Is the SBI credit card helpline open 24×7?
Executives work from 8 AM to 8 PM, Monday to Saturday. SBI Card’s policy says the lines are open 24×7 for emergencies, and you can block a lost card any time by SMS, app, or website.
What is the SBI credit card customer care email ID?
customercare@sbicard.com. You can also log in and write through sbicard.com/email so the query is linked to your account.
What is the SBI Card WhatsApp number?
9004022022. Send OPTIN on WhatsApp, or give a missed call to 08080945040 from your registered mobile number to start the service.
How do I block my SBI credit card immediately?
Send BLOCK followed by the last 4 digits of your card to 5676791 from your registered mobile number, or block it in the app or on sbicard.com. Then call the helpline to report it.
Is 56767 the SBI credit card SMS number?
No. SBI Card’s current official pages list 5676791 as its SMS number.
How do I complain about an SBI credit card?
Call 1800 180 1290 or 1860 180 1290, email customercare@sbicard.com, or raise a request after logging in at sbicard.com. Note the reference number for follow-up and escalation.
What is the SBI Card nodal officer email ID?
Nodalofficer@sbicard.com, with the helpline 1860 180 7777. The next levels are PrincipalNodalOfficer@sbicard.com and CustomerServiceHead@sbicard.com.
When can I complain to the RBI Ombudsman about my SBI card?
If SBI Card does not reply within 30 days, or you are not satisfied with its reply. file for free at cms.rbi.org.in within 90 days after that.
How much do I lose if there is a fraud on my SBI credit card?
For a third-party breach reported within 3 working days, SBI Card’s policy sets your liability at zero. Between 4 and 7 working days, it is capped at ₹10,000 or ₹25,000 depending on your credit limit. If the loss came from sharing your PIN, CVV, or OTP, you bear it until you report.
How do I change my mobile number on my SBI card?
Use My Profile in the app or on the website with OTP verification on your old number, or email a signed request with KYC documents to contactchange@sbicard.com.
How do I close my SBI credit card?
Clear all dues, redeem your reward points, then call the SBI Card helpline or write to SBI Card asking for closure. Add-on cards close with the primary card.
Are SBI Bank and SBI Card customer care numbers the same?
No. SBI Bank numbers such as 1800 1234 and 1800 11 2211 are for bank accounts and debit cards. For credit cards, call 1800 180 1290.
Conclusion
Have your card (or its last 4 digits), your registered mobile number, and any earlier reference number ready, and call the SBI credit card customer care number 1800 180 1290 between 8 AM and 8 PM, Monday to Saturday. For a lost card or a transaction you did not make, block the card first by SMS to 5676791 and report it the same day, because that timing decides how much of the loss falls on you. If a complaint stalls, move up the escalation matrix one step at a time, and if SBI Card has not resolved it in 30 days, the RBI Ombudsman is free to approach.
Disclaimer
This article is for general information only. finservdecode.com is not connected with SBI Cards and Payment Services Limited or State Bank of India and cannot handle any card requests. Numbers, email IDs, addresses, timings, and policies are taken from SBI Card’s and RBI’s official pages linked in this article, as checked as of now, and they can change without notice. City numbers are worked out by adding the STD code to SBI Card’s published 39 02 02 02 number. The fraud liability table is a simplified summary of SBI Card’s published policy; actual liability depends on the facts of each case, when it was reported, the customer’s conduct, and the investigation. Use only official channels, and never share your CVV, PIN, OTP, or net banking password with anyone who calls or messages you.